Frequently Asked Questions
At Levfy, our mission is to redefine fresh food. We are dedicated to cultivating pure, vibrant, and highly nutritious greens that are not only delicious but also contribute to a more sustainable, resilient, and secure food system for everyone. We believe in providing effortless access to the freshest produce, year-round.
Choosing Levfy means choosing purity, freshness, and sustainability. Our greens are:
- Pesticide-Free: Grown with zero pesticides, ensuring cleaner and safer produce for you.
- Fresher & More Flavourful: Harvested at their peak and delivered quickly, often within 12 hours of harvest.
- Sustainably Grown: Our innovative methods use significantly less water and land compared to traditional farming.
- Year-Round Availability: Enjoy your favourite greens regardless of the season.
Our state-of-the-art hydroponic farm, Susfarm, is located in i-Parc @ Tanjung Pelepas, Johor, Malaysia. We're proud to be a local farm producing Levfy greens directly for your community.
Our Levfy greens are grown at Susfarm using hydroponics, a cutting-edge method where plants are cultivated in nutrient-rich water instead of soil. This allows us to precisely control their environment, ensuring optimal growth, exceptional purity, and consistent quality, all while using significantly less water than traditional farming.
Yes, absolutely! "Pesticide-free" at Susfarm means zero pesticides are used in our growing process. Our controlled indoor environment naturally protects our plants from pests. We are proud to be myGAP Pesticide Free certified.
While we are not certified organic (as organic standards typically require soil, which we don't use), our commitment to natural purity is paramount. We are myGAP Pesticide Free certified and uphold the highest standards of cleanliness and safety.
Regarding GMOs, yes, Susfarm intentionally uses non-GMO seeds for all our Levfy produce. Furthermore, Malaysia has extremely strict regulations on GMO crops, and we are fully compliant with these stringent standards, ensuring your greens are GMO-free.
At Susfarm, we maintain the highest standards of food safety for our farm and production. We are proud to hold the following certifications for all our fresh greens and salad packs:
- myGAP Pesticide Free Certified: Ensuring our zero-pesticide commitment for all hydroponic greens.
- ISO 22000:2018 Certified: An international standard that confirms our excellence in food safety management.
- HACCP Certified: A rigorous system ensuring that our salad preparation and packing processes are free from food safety hazards.
- GMP (Good Manufacturing Practice) Certified: Confirming that our facility operates under strict hygienic conditions to deliver consistent quality.
These certifications reflect our commitment to providing clean, safe, and high-quality hydroponic produce to your table.
Our Levfy greens are harvested continuously at Susfarm, with each crop reaching maturity around 45 days. This allows us to provide you with incredibly fresh produce consistently.
You can easily place all your orders online through our e-shop at levfy.com.
We accept secure payments via Credit Cards (Visa, Mastercard), FPX (Online Banking), GrabPay, ShopeePay and Touch ‘n Go eWallet.
No, we do not have a minimum order value. A delivery fee applies to all orders except for subscription plans, allowing you to order exactly what you need.
Unfortunately, once an order is placed, it cannot be changed or cancelled due to our harvesting and packing schedule. If you encounter an issue with your order, please WhatsApp our Customer Support directly at +6019-982 7955 as soon as possible.
At this time, we do not offer gift options or gift cards, but we hope to introduce them in the future!
Levfy offers three convenient subscription types: Fresh Greens, Salad Packs, and Kale Juice. All plans provide convenient, weekly deliveries of our premium produce right to your doorstep.
- Fresh Greens Subscriptions: Choose from various box sizes (Fresh Start, Family Favourites, Green Powerhouse). Each box contains a mix of our freshest greens, with customizable options available in 1-month, 3-month or 1-year durations.
- Salad Pack Subscriptions: Receive 4 diverse Salad Packs each week. We offer 5 unique combination options for your weekly delivery. Note: Your chosen combination applies for the entire duration and cannot be changed weekly. Available in 1, 2, or 3-month durations.
- Kale Juice Subscriptions: Our dedicated juice subscription provides 4 bottles of cold-pressed hydroponic kale juice every week. This plan is designed for consistent, liquid nutrition and is available in 1, 2, or 3-month durations.
- Fresh Greens Subscriptions: Pricing varies by box size and duration. Please visit our Fresh Greens Subscription page for detailed pricing.
- Salad Pack Subscriptions:
- 1-Month Plan: RM178.00 (4 weeks total / 16 packs)
- 2-Month Plan: RM338.00 (8 weeks total / 32 packs)
- 3-Month Plan: RM498.00 (12 weeks total / 48 packs) + Free extra 4 packs!
- Kale Juice Subscriptions:
- 1-Month Plan: RM229.00 (4 weeks total / 16 bottles)
- 2-Month Plan: RM439.00 (8 weeks total / 32 bottles
- 3-Month Plan: RM649.00 (12 weeks total / 48 bottles)
Yes, you can! If you need to pause, skip, or reschedule a delivery for any plan (Greens, Salads, or Juice), please notify our Customer Support via WhatsApp at +6019-982 7955 at least 3 days in advance of your scheduled delivery day.
Subscription plans (including size, type, or switching between Fresh Greens, Salad Packs, and Kale Juice) cannot be changed once an active subscription duration has begun. If you wish to change your plan or duration, you would need to complete your current subscription and then select a new plan for your next cycle
- For Fresh Greens Subscriptions: Your custom veggie selection is a one-time choice made during your initial order and applies for the entire duration.
- For Salad Pack Subscriptions: Your chosen combination option applies for the entire duration and cannot be changed once confirmed.
- For Kale Juice Subscriptions: Each weekly delivery is fixed as a set of 4 flavours (Apple, Orange, Pear, and Pineapple) to ensure a balanced and diverse nutritional intake. Flavour selections for this plan cannot be customized or swapped.
We offer delivery to two main zones:
- Local Areas (Johor Bahru District): This includes Johor Bahru, Tebrau, Tampoi, Plentong, Iskandar Puteri, Skudai, Pulai, Gelang Patah, Pasir Gudang, and Masai. Deliveries are made Tuesday to Thursday, 9:00am - 6:00pm.
- Outstation Areas (All of West Malaysia, excluding Johor Bahru District): Deliveries are also made Tuesday to Thursday, 9:00am - 6:00pm. Orders placed before 12:00pm (Noon) can be dispatched for next-day delivery.
Delivery fees vary based on your location and order type:
- Local Orders (Johor Bahru District): A flat rate of RM10 per order applies. Enjoy free delivery for orders worth RM49 and above! All subscription plans for local addresses also receive free delivery.
- Outstation Orders (West Malaysia, outside JB District): Fees are based on package weight:
- 1.0 kg - 10.0 kg: RM27 per order
- 10.01 kg - 20.0 kg: RM38 per order
- 20.01 kg - 25.0 kg: RM49 per order
- Please note: Subscription plans delivered to outstation addresses will also incur these standard delivery fees based on package weight.
Your order will be delivered on our scheduled delivery days (Tuesday to Thursday, 9:00am - 6:00pm) for both local and outstation areas. For outstation orders, if placed before 12:00pm (Noon), you can expect next-day delivery. We aim for your produce to arrive within 12 hours of harvest for local deliveries, ensuring ultimate freshness. Unfortunately, we’re unable to accommodate requests for specific delivery timings within the daily window.
If your order is delivered by Levfy's own lorry (primarily for local deliveries), a tracking number won't be provided. However, we ensure timely delivery and communication. If we use a third-party courier partner for your delivery (common for outstation orders and when our lorry is fully scheduled), you will receive a tracking number via email or SMS to monitor its progress.
If you're not home when our delivery person arrives, we'll attempt to contact you via WhatsApp and call. Our delivery person will wait for a maximum of 5 minutes. If no one is able to collect, we'll leave your package in a safe, accessible spot at your address and send you a photo notification to confirm its location. Please remember, fresh produce is highly perishable. While we ensure a safe drop-off, we cannot guarantee a replacement if produce spoils due to not being picked up promptly. Unfortunately, redeliveries cannot be arranged.
Yes, we do deliver to offices, commercial premises, or business centers. However, customers must come to the entrance or a designated collection point to collect their order if our delivery person cannot enter the premise directly.
You can pick up your order directly from our farm, Susfarm. Please ensure you provide your order number for self-pickup verification.
- Address: No. 7, Jalan Pelepas 4/4, Taman Perindustrian Tanjung Pelepas, 81550 Gelang Patah, Johor, Malaysia
- Pickup Hours: Monday to Friday, 10:00am to 5:00pm
To maintain maximum shelf life and nutrient density, please store all produce and juices immediately in the chiller section (1 - 4°C) of your refrigerator upon receipt. Do not freeze the juices, as this can affect the texture and flavour of the cold-pressed blend.
Shelf life varies by product type:
- Fresh Greens & Salad Packs: Thanks to our hydroponic methods and quick farm-to-door delivery, these typically remain fresh for up to 2 weeks when stored correctly.
- Kale Juice: Because our juices are raw and unpasteurized to preserve live enzymes, they have a shorter shelf life. We recommend consuming your bottles within 5 days of delivery for peak freshness and nutritional value.
Our greens are grown in a clean, controlled environment. While they are very clean upon arrival, we recommend giving them a light rinse before use to ensure absolute peace of mind.
Don’t worry—this is a sign of a truly natural, cold-pressed product! Because we don't use stabilizers or heavy filtration, natural fibers from the kale and fruits may settle at the bottom. Simply give the bottle a gentle shake to mix the nutrients before enjoying.
Your satisfaction is important to us! As our greens are fresh and perishable, we do not accept returns or offer refunds. However, if you receive a Levfy item that is damaged, of unsatisfactory quality, or incorrect, we will replace it with a new produce item. You must report any such issue within 1 hour of receiving your delivery and provide clear video evidence of the concern.
To report a problem and arrange a replacement, please WhatsApp our Customer Support at +6019-982 7955 or email us at ask@levfy.com within 1 hour of delivery. Provide your order number, a clear description of the issue, and include video evidence. Our team will then guide you through the replacement process.
You can always reach our friendly Customer Support via:
- WhatsApp: +6019-982 7955
- Email: ask@levfy.com
Yes, we do! We're excited to share our passion for hydroponic farming at Susfarm. For details on farm tours and educational workshops, please WhatsApp us at +6019-982 7955 or email us at ask@levfy.com.
Yes, we provide wholesale pricing for businesses and corporations interested in our fresh, pesticide-free greens. Please contact us directly for more information.
We'd love to hear from you! For all media inquiries, press coverage, or potential collaboration opportunities, please contact us directly via email at ask@levfy.com.